REFUND POLICY
  • Introduction

    At EXOTYQ, our craftsmen create and pack all our product with Love, affection and care. However, there may be time when you are not sure about your purchase and want to return or exchange with proper reason.

    In such a scenario, EXOTYQ offers the “No question asked”15 days return & exchange policy for all our patrons.

    To make your return experience hassle-free, you can just share the details with us over our “WhatsApp Number” +91 6360227360. Or you can fill out a Returns and Exchanges form which is available on our website under Returns and Exchanges tab.

    However, please note that this policy doesn’t cover our ‘non- refundable” products or “high- value” products.

  • Exchange

    Please note the below-mentioned pointers in case of an exchange:

    • To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • All the tags should be present on the product.
    • Please do not send your purchase back to the manufacturer.
    • Pick up service facility would be available at select location basis our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.
    • In case of the self-ship procedure, we would dispatch the new product as soon as we receive the product shipped by you.

    Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.)

  • Return

    While initiating return, kindly keep in mind below points for best experience:

    • To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • All the tags should be present on the product.
    • Please do not send your purchase back to the manufacturer
    • Pick up service facility would be available at select location basis our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.
    • Once we receive the product, it would take 2-3 weeks for us to initiate the refund.
    • We request you to kindly bear with us. To keep yourself informed, we would keep you posted during the refund process.
    • Shipping charges will not be refunded for specific locations and products.

    Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.).

  • Non-Returnable

    This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

    However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

    We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

  • Refunds

    • Once we receive your request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.).
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your return is approved, then your refund will be processed for the cost of the goods to the original payment source (Account, credit card etc.) within a few days.

    Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.)

  • Late or missing refunds

    • 1. First check your bank account again.
    • 2. Then contact your credit card company, it may take some time before your refund is officially posted.
    • 3. Next contact your bank. There is often some processing time before a refund is posted.
    • 4. If you’ve done all of this and you still have not received your refund yet, please contact us at connect@exotyq.com

    Note: Our return and Non-returnable information is already mentioned under each product for your better understanding.